Hp envy 4500 wont print on photo paper

I am using HP photo paper and it jams every time.  It acts like it's printing but nothing is generated on the paper.  I can print the photos on plain paper and it works.
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Hey @Mamadee6,
I'm sorry to hear that the firmware update is also failing for you. Ensure you don't have any 'out of paper' or 'paper jam' messages on the screen when you try to send the firmware. If all is fine on the printer when you try to send the firmware it does sound like something may be corrupt in your printers programming.
At this point I'm going to send you a private message with a special printer reset in it. I suggest that you check your private messages and run through the reset I'm going to provide you with. After running the reset be sure to post the result of the reset in this thread and not in the private message as our troubleshooting steps can be helpful to other HP Support Forums users.
Good luck!
I work on behalf of HP
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